During this time of unprecedented uncertainty, all of us here at SAP are concerned about the safety and well-being of our families, colleagues, customers, partners, and the many friends who make up SAP’s vibrant global family. Our hearts are with those who have been affected personally by the outbreak of coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread. For nearly 50 years, we have been honored by the trust you place in us to run your mission-critical business processes. In today’s challenging environment, we want to provide you more information as to how we are securing our business and, in turn, yours. Company Assurance for Customers SAP business, support, and cloud delivery teams have developed and documented Business Continuity Plans to respond to disruptive incidents, such as COVID-19, while safeguarding the health of our employees and minimizing the impact on the delivery of services to you. SAP infrastructure and cloud operations teams have put the following measures in place for all SAP-owned and co-located data centers: Working Remotely: For the majority of teams, work can be conducted through remote connections, which enables teams to work off-site for most tasks. Engineers around the globe are working separately and remotely where possible to mitigate the risk of an entire team becoming infected. Employees who must be on-site are applying social distancing and hygiene protocols based on guidance from health authorities and our Global Pandemic Task Force. Safety On-Site: Where on-site work is required (for example, working in data center locations), staff who are on-site to accomplish specific tasks are spending only the minimum time required in locations. Additionally, teams have implemented rotating schedules to reduce the number of people in a single location and to separate individuals in common teams as much as possible. In data center locations, SAP has also sourced gloves and masks for the protection of on-site technicians if required. Disinfection Protocols: Trained teams are available to administer data center-specific disinfection protocols in SAP data centers as required and are prepared to respond to any infections that may be identified. For co-location data centers, we are working with providers to ensure they apply the same standards and rigor to make sure all data center sites are as sterile as possible. Access: Data center access is restricted to operational personnel only and following strict hygiene protocols. Our Suppliers: SAP operations are supported by a number of strategic suppliers and we are in contact with all of them continually to ensure they apply comparable mitigation practices with their teams, while still maintaining service levels. For those who supply operational resources, we are focusing on scheduling and in-office practices to reduce the impact of any potential event. Finally, we are maintaining a database of updates and feedback from suppliers to ensure we can quickly locate and confirm documented information outlining the COVID-19 protocols and practices they are supporting. For SAP maintenance and support functions, we have business continuity plans in place that are activated on demand. All internal systems, tools, monitors, etc. are designed to allow for remote work. We have already activated these measures worldwide with no disruption in service. Likewise, SAP consulting services are working from SAP offices or remote locations, pending local guidelines and in consultation with our customers. Company Guidance to Employees SAP has established a Global Pandemic Task force, working in tandem with local crisis teams and health authorities, to coordinate all efforts around the COVID-19 situation and provide guidance to SAP staff. Notable actions include but are not limited to: Asking all employees to work remotely as much as possible, and wherever possible, SAP offices remain open. Initiating split-team options and select staff segregation for business-critical roles/functions. Announcing the cancellation or postponement of physical events planned for March and April, and evaluating which events will be delivered as a virtual experience. Restricting virtually all employee travel. Exceptions will be determined by SAP management in consultation with our customers and in accordance with government regulations. Extending our mandate to conduct only business-critical travel through the end of April, which, as always, is subject to local regulatory guidance and restrictions. In addition to the measures above, SAP offers solutions that can differentiate and support businesses and individuals who are navigating disrupted supply chains and travel or exploring new ways of working as a result of the deepening effects of the coronavirus. You can learn more about these and other offerings here. We realize these are uncertain times as the world navigates this pandemic. SAP is fully committed to ensuring the health, safety, and well-being of our employees. This is our top priority in order to maintain the business continuity needed to provide the support and service our more than 440,000 customers rely on from SAP. As this situation evolves, your SAP account team will proactively reach out if there is additional support we can provide. In the meantime, if you have any further questions about SAP’s response to COVID-19, please contact your account professional. Regards, Steve Shute Chief Operating Officer, SAP Customer Success
SAP Ariba Solutions Positioned as Visionary in the Gartner Magic Quadrant for Contract Life Cycle Management March 27, 2020 by SAP News WALLDORF — SAP SE (NYSE: SAP) today announced that Gartner, Inc., the leading provider of research and analysis on the global information technology industry, has positioned SAP Ariba solutions in the “Visionaries” quadrant of the “Magic Quadrant for Contract Life Cycle Management” report. This is Gartner’s first Magic Quadrant on contract life cycle management, which refers to applications used for managing contracts from initiation through ongoing management and eventual renewal or termination. Gartner based this evaluation on completeness of vision and ability to execute. According to the Gartner report, “As organizations seek better regulatory compliance and faster authoring, negotiation and sign-off cycle times, interest in contract life cycle management is growing rapidly.” “Contracts are central to the buyer-supplier relationship,” said SAP Procurement Solutions President Chris Haydon. “Businesses that manage this well tend to flourish. We are focused on delivering contract life cycle management solutions with industry-specific capabilities that help companies automate and streamline the multiple stages of this process to achieve greater visibility, efficiency and compliance.” Access a complimentary copy of the 2020 Gartner Magic Quadrant for Contract Life Cycle Management report here. Visit the SAP News Center. Follow SAP on Twitter at @SAPNews. Media contacts: Geraldine Lim, +1 (415) 418-0945, geraldine.lim@sap.com, PT Kelly Sheldon Murray, +1 (978) 708-6821, kelly.murray@sap.com, ET SAP Press Room; press@sap.com Source: Gartner, Magic Quadrant for Contract Life Cycle Management, Patrick Connaughton, Kaitlynn Sommers, Marko Sillanpaa, Micky Keck, 25 February 2020. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. © 2020 SAP SE. All rights reserved.
SAP Announces 2020 Finalists and Winners of the SAP Pinnacle Award March 31, 2020 by SAP News WALLDORF — SAP SE (NYSE: SAP) today announced the 2020 finalists and winners of the SAP Pinnacle Award. The award recognizes SAP partners for their outstanding contributions, dedication to teamwork and ability to challenge what is possible to help customers achieve their goals. Winners and finalists were selected across 34 categories based on recommendations from SAP, customer feedback and their own proven ability to meet and exceed key performance indicators. Learn more about award-winning SAP partners. Visit the SAP News Center. Follow SAP on Twitter at @SAPNews. Media Contact: Angelika Merz, +41 58 871-7216, angelika.merz@sap.com, CET SAP Press Room; press@sap.com Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates. © 2020 SAP SE. All rights reserved.
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